Shipping & Delivery Policy
Last Updated: September 8, 2026
At Prime Janitor, we understand that timely delivery is important to your business. We work to process and ship orders as quickly and efficiently as possible.
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed during our regular business days, Monday through Friday, excluding applicable holidays.
Processing times may vary depending on:
- Product availability
- Quantity ordered
- Warehouse location
- Shipping method selected
- Manufacturer or supplier availability
- Special-order products
- Order verification requirements
The estimated processing or delivery timeframe shown on our website is an estimate unless Prime Janitor expressly states that a particular delivery date is guaranteed.
2. Shipping Methods
Available shipping methods and estimated delivery times will be displayed during checkout when applicable.
Shipping options may vary depending on:
- Destination
- Product dimensions and weight
- Order quantity
- Product availability
- Carrier availability
The shipping method selected at checkout does not necessarily guarantee a specific delivery date unless expressly stated.
3. Estimated Delivery Dates
Any delivery date or timeframe provided by Prime Janitor is an estimate unless specifically identified as guaranteed.
Delivery times may be affected by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier delays
- Transportation disruptions
- Holidays
- Incorrect or incomplete shipping information
- Unexpected demand
- Warehouse disruptions
- Manufacturer or supplier delays
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify:
- Customer name
- Business name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Telephone number
Prime Janitor is not responsible for delays, additional shipping charges, or delivery problems caused by incorrect or incomplete information provided by the customer.
5. Business and Commercial Deliveries
Some products may be shipped using commercial freight services because of their size, weight, quantity, or packaging.
Commercial deliveries may require:
- A receiving location
- A business address
- Loading dock access
- Delivery appointment
- Someone available to receive the shipment
Additional freight or delivery charges may apply where disclosed at checkout or before shipment.
6. Split Shipments
An order may occasionally be shipped in multiple packages or from different locations.
If this occurs, products may arrive at different times and you may receive more than one tracking number.
7. Damaged Shipments
Please inspect your shipment as soon as reasonably possible after delivery.
If your order arrives visibly damaged:
- Photograph the package and damaged products.
- Keep the original packaging.
- Record any visible damage when applicable.
- Contact Prime Janitor as soon as possible.
- Provide your order number and photographs if requested.
We will review the issue and determine the appropriate resolution under our Returns & Refund Policy.
8. Missing or Lost Packages
If tracking indicates that a package has been delivered but you cannot locate it, please check with:
- Your receiving department
- Front desk or mailroom
- Building management
- Neighbors
- Other authorized receiving locations
If you still cannot locate the package, contact Prime Janitor customer service.
9. Shipping Delays
If an order experiences a significant delay, Prime Janitor will provide any notices and remedies required by applicable law.
Where required by applicable law, if we cannot ship merchandise within the timeframe represented at the time of purchase, we may contact you regarding the delay and applicable options.
10. International Shipping
Unless otherwise expressly stated on our website, Prime Janitor currently focuses on orders shipped within the United States.
If international shipping becomes available, additional terms, duties, taxes, customs requirements, and shipping charges may apply.