Returns Policy
Last Updated: September 8, 2026
At Prime Janitor, we want our customers to be satisfied with their purchases. If you need to return an eligible product, please review the requirements below and contact us before sending the product back.
1. Standard Return Period
Unless otherwise stated on the product page, eligible products may be returned within 30 days of delivery.
Products must generally be:
- Unused
- Unopened
- In original condition
- In original packaging
- Complete with all included parts and accessories
- Suitable for resale
2. Products That May Not Be Eligible for Return
Certain products may not be eligible for standard returns, including:
- Used products
- Opened products
- Consumable products
- Products that cannot reasonably be resold for health or sanitation reasons
- Custom-made products
- Personalized products
- Made-to-order products
- Special-order products
- Products specifically identified as non-returnable
- Products damaged after delivery through customer use or handling
Any applicable return restrictions will be disclosed on the product page, during checkout, or in the order documentation where appropriate.
3. Defective or Incorrect Products
If you receive a product that is defective, damaged, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.
We may request:
- Order number
- Product information
- Photographs
- Packaging information
- Description of the issue
Depending on the circumstances, Prime Janitor may provide a replacement, refund, return authorization, or another appropriate resolution.
4. How to Request a Return
Before returning an eligible product, contact Prime Janitor Customer Service.
Please provide:
- Order Number
- Customer Name
- Product Name
- Quantity
- Reason for Return
- Photographs, if applicable
Do not send products to an address other than the return address provided by Prime Janitor.
5. Return Shipping
Unless the return is due to an error by Prime Janitor, a defective product, a damaged shipment, or another circumstance for which Prime Janitor agrees to cover the cost, the customer may be responsible for return shipping charges.
6. Return Inspection
Returned products may be inspected after receipt.
If a returned product does not meet the requirements of this Return Policy, Prime Janitor may decline the return or adjust the refund as permitted by applicable law.
7. Exchanges
Exchanges may be available for eligible products depending on product availability.
If the requested replacement product is unavailable, Prime Janitor may offer another appropriate resolution.
8. Final Sale Items
Products designated as Final Sale, Non-Returnable, or otherwise excluded from returns are not eligible for standard returns unless required by applicable law.
9. Contact Us
For return assistance:
Email: info@primejanitor.com
Please have your order number available when contacting us.