Refund Policy
Last Updated: September 8, 2026
This Refund Policy explains how refunds are handled for eligible returns, cancellations, damaged products, defective products, and other qualifying situations.
1. Refund Eligibility
Refunds are available for eligible products that meet the requirements of our Returns Policy.
A refund may be available when:
- An eligible product is successfully returned
- The wrong product was shipped
- A product arrives damaged
- A product is defective
- Prime Janitor cannot fulfill an order
- A refund is otherwise required under applicable law
2. Refund Method
Approved refunds will generally be issued to the original payment method used to place the order.
In certain circumstances, another form of refund or credit may be offered or required.
3. Refund Amount
The refund amount may depend on the circumstances of the return.
Where applicable, deductions may include:
- Return shipping costs
- Amounts attributable to damage or missing components
- Other charges permitted by applicable law
No deduction will be made where prohibited by applicable law.
4. Damaged Products
If your product arrives damaged, please contact us promptly.
Please provide photographs of:
- The shipping box
- Shipping labels
- Product packaging
- The damaged product
We may provide a replacement, refund, or another appropriate resolution depending on the circumstances.
5. Incorrect Products
If Prime Janitor sends an incorrect product, please contact us.
We will review the order and, when appropriate, arrange for the correct product to be shipped or provide another appropriate resolution.
6. Defective Products
If a product appears to be defective, please contact Customer Service.
We may request photographs, product information, lot numbers, or other documentation to evaluate the issue.
Certain products may also be subject to a manufacturer's warranty. Where applicable, manufacturer warranty terms may apply.
7. Order Cancellation
If you need to cancel an order, contact Prime Janitor as soon as possible.
Orders that have already been processed, shipped, customized, or specially ordered may not be eligible for cancellation.
If an order cannot be cancelled, the customer may request a return in accordance with our Returns Policy, where applicable.
8. Refund Processing
Once an approved return has been received and inspected, Prime Janitor will process the applicable refund.
After we issue a refund, your bank, credit-card company, or payment provider may require additional time to make the funds available in your account.
9. Unfulfilled Orders
If Prime Janitor is unable to fulfill an order, we will provide the applicable cancellation or refund options.
Where federal or state law requires a refund because merchandise cannot be shipped within the required timeframe, Prime Janitor will follow the applicable legal requirements.
10. Questions About Refunds
For questions regarding a refund, contact info@primejanitor.com.
Please include your order number.